1. Terms & Conditions:
Welcome to the Library App! By accessing or using our mobile app or web platform, you agree to comply with the following terms and conditions:
1. Account Responsibility: Users must provide accurate information during registration. Each account is personal and non-transferable.
2. Subscription & Access: Access to premium content (magazines, books, writing contests) is subject to the selected subscription plan. Subscription fees are non-refundable once processed.
3. Content Usage: All books, articles, and media within the app are copyrighted. Users are not permitted to download, share, or reproduce content unless explicitly allowed (e.g., downloaded certificates or e-books).
4. Reader Zone Restrictions: Screenshots, copying, or external sharing from the Reader Zone is prohibited to protect author royalties and copyright.
5. Contest Participation: Writing contests must be submitted before deadlines. Duplicate content or plagiarism will lead to disqualification.
6. Royalty Distribution: 80% of revenue goes to authors, and 20% is retained by the app. Authors are responsible for keeping their account & banking details updated.
7. Modifications: The platform reserves the right to modify or update terms at any time.
2. Privacy Policy:
Your privacy is important to us. Here's how we handle your data:
1. Data Collection: We collect name, email, mobile number, and payment details only for account creation, order processing, and personalized recommendations.
2. Data Use: Information is used to improve your reading experience, manage subscriptions, provide royalty records, and track contests.
3. Third-Party Services: Payment is handled via Razorpay or other secure gateways. We do not store your card or UPI details.
4. Data Security: All data is encrypted and stored securely. Admin access is protected with login credentials.
5. Data Sharing: We do not share your personal data with third parties, except when legally required.
6. Cookies: The app may use cookies for session tracking and personalized content delivery.
7. User Rights: Users can request deletion or update of their data by contacting support.
3. Return & Refund Policy
1. Digital Products: All purchases made on the app (eBooks, Magazines, Subscriptions) are digital in nature and non-returnable.
2. Refunds on Payment Failure: If your payment fails but the amount is deducted, contact support within 48 hours. Valid claims will be resolved or refunded within 7 working days.
3. Subscription Cancellations: Subscriptions are billed monthly. Cancellations stop the next billing cycle but do not refund the current one.
4. Duplicate Transactions: In case of accidental multiple payments, submit a support form with transaction details. Refunds will be processed after verification.
5. Content Access Issues: If content does not load after successful payment, users must notify support within 24 hours for resolution or alternate access
0 Comments